How to Request a Refund for the App Purchased from Mac App Store

There are a bazillion apps listed on Apple app store. Some are free, some are commercial. Installing and ordering app would never become so easy, by just a simple click, you install the app and get an app on your iPhone or iPad. But sometimes the purchasing for an app is totally a mistake or the app can't work as described. Can you get a refund from the App Store? Yes!

Except for purchasing the app for mistake, there are 5 other reasons for people who may request a refund of the purchased app from App store. Not all people can get a refund, but we have to try that, right? Here's how:

(Remember, this isn't an official refund policy for the App Store because the iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.)

Step 1: Open up Your Account in iTunes

Locate the email receipt for your iTunes Store purchase.

Step 2: Check Your Purchase History

Once you're logged in, click 'See All>' under Purchase History.

Step 3: Report a Problem

Scroll down until you see the big button that says 'Report a Problem'. Click that big button.

Step 4: Select the App

Find the app you want a refund for and select 'Report a Problem'.

Step 5: Explain

Choose the problem you're having and write a detailed reason why you think you should get a refund for the app.

(Please note: you're fighting an uphill claim so make sure your reasons are legitimate to give yourself the best chance.)

Apple lists these six categories for your app-related complaints:

1. I didn't receive this application
2. I inadvertently purchased this application
3. This application does not function as expected
4. This application is not compatible with my device
5. I have another purchase or download-relation question
6. Good luck. Also, please only refund apps that really don't work. Developers need to eat too.

 
You can expect a response from Apple in the next 24-48 hours. If the support rep is satisfied with your reasoning, he'll probably reverse the charges. Please remember that you are not entitled to a refund under the iTunes Store Sales policy, so if they deny your request for a refund, move on!